Contact

One mailbox, read by the person who runs this. There is no ticket system and no chatbot.

What to include

For anything about your account or a payment, the email address you used at checkout is usually enough to find you. If you have your account id — the value of codedclips.customer in your browser’s local storage — include it, because it is definitive. Do not send it to anyone else: it is the only thing that identifies you, and anyone holding it can spend your balance.

For anything about a clip, the prompt you used, the length you chose, and the link if you have one. The link carries the clip itself, so it is the fastest way for us to see what you saw.

Refunds

A clip that failed is refunded to your balance automatically — you do not need to write in for that. To have unused credit returned to your card, or to ask about a charge, email us. See Refunds for what the policy actually is.

Privacy requests

For a copy of what is held about you, or to have your clips and briefs deleted, email us. See Privacy for what can and cannot be deleted — money records have to be kept for accounting.

How quickly

Expect a reply within a few days. This is a small operation and the mailbox is not monitored continuously. A payment that has gone wrong, or an account you cannot get into, is read first.